Refund & Return Policy
Last updated: August 2026
At PlentyBuy, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.
1. Return Eligibility
We accept returns within 7 days of delivery under the following conditions:
- The item is unused, unwashed, and in its original condition
- The item is in its original packaging with all accessories and tags intact
- You have the original order confirmation or invoice
We do not accept returns for:
- Items that have been used, damaged, or altered by the customer
- Items returned after 7 days of delivery
- Items without original packaging
2. How to Initiate a Return
To request a return:
- Email us at support@plentybuy.com within 7 days of receiving your order
- Include your order number, a brief reason for return, and photos of the product
- Our team will respond within 2 business days with return instructions
Do not ship any item back without receiving written confirmation from us. Returns sent without approval will not be processed.
3. Damaged or Wrong Item
If you received a damaged, defective, or wrong item, you are eligible for a full refund or free replacement. You must:
- Report the issue within 48 hours of delivery
- Send clear photos of the damaged/wrong item to support@plentybuy.com
- We will arrange a pickup at no cost to you
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
For Prepaid Orders: Approved refunds will be credited to your original payment method within 5–7 business days after we receive the returned item.
For Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via bank transfer (NEFT/IMPS). You will need to provide your bank account details when requesting a refund. Please allow 5–7 business days after the return is received.
5. Return Shipping
- If the return is due to a defective, damaged, or wrong item, PlentyBuy will arrange and bear the cost of the return pickup.
- If the return is due to a change of mind or buyer's remorse, the customer is responsible for the return shipping cost. We recommend using a trackable shipping service.
6. Non-Delivery / Undelivered Orders
If your order was undelivered and returned to us by the courier:
- We will contact you to reattempt delivery
- If you wish to cancel instead, a refund will be issued minus any applicable shipping charges
- COD orders that are undelivered will not incur any charge to the customer
7. Order Cancellation
Orders can be cancelled before shipment only. To cancel, email support@plentybuy.com immediately with your order number. Once the order has been shipped, it cannot be cancelled and must go through the return process.
8. Contact Us
For any questions about returns or refunds, reach us at:
Email: support@plentybuy.com Website: www.plentybuy.com Response time: Within 2 business days